APPALLING SERVICE LEVELS AT LANGEBAAN

My wallet was ****** and I app**** for card replacements from Standard Bank ABSA and FNB. The first 2 took 7 days to provide new cards FNB 21!! The I had to go to the branch to activate the card. After standing in a que for 40 minutes with no chairs and being 67 years old I was about to leave when they allowed me into the branch. After another 10 minutes Tersia a clerk came and asked me what I wanted to which I said I need to activate my card. She looked at me and said "I don;t like your mask (a face shield) so I can't help you. This despite ALL other places accepting the shield, even where the measure tempature which FNB does not do, That means I have to buy a new mask that Tersia may or may not like, stand in the que for yet another hour and perhaps then get served. PATHETIC!!!!