Appalling service = Internet Banking Issue

I contacted FNB 2 months ago regarding them blocking my access to my internet banking. My card has expired and I am a student in Europe, so I cannot return just yet for a new card however i had the internet banking to access funds.... unitl I didn´t. My first complaint was largerly ignored, they informed me that they´d email me some international documents that need to be signed and returned. Those documents didnt arrive until i complained a second time, around 2 weeks later.

The second complaint came after they sent me the documents, I signed and returned them, and heard nothing from them until this day. The service here is truly appalling. I once again mention that I am a student very far from home and not having access to my funds because of negligence or poor customer service is unacceptable.

Simply allow me access to my internet banking so I can transfer my funds out and close this account because I no longer want to bank with a bank that claims that we are ¨valued customers ¨ when that is not the reality.