Appalling service in updating client details

If I could give no stars, I would.

I'm highly disappointed in FNB.

I opened a personal account with a consultant telephonically, and I provided her with all my updated details. I had specifically requested that all my details be updated to the current ones I have. This includes my changed surname, email address and residential address. None of that has been done. All communications are being sent to an email I no longer have access to. My account is now on hold because of that (as per sms I received). My card now has my ****en surname of which this was one of the main things I was specific about that it shouldn't be.