Appalling service from Premier banking and Internet banking devision

I contacted the premier banking devision when a scheduled inter-account transfer did not happen on the 2nd of November 2017. My call was transfered to the internet banking division and a query was logged. The call centre agent promised feedback within 24 to 48 hours. A week later on the 9th November 2017 I had to call again as nobody contacted me. My call was transferred to the IB devision again and the agent "escalated" my query, promising feedback again within 24 to 48 hours. On the 14th I called yet again, only to be told that my query will be escalated again and this time round, I was promised feedback before the close of business. Guess what, still no call from FNB. Well FNB, guess who will be taking their business away from you?