Appalling service from Manana private clients banking suite Agent

I am appalled by the service (non service) I got from Manana an agent from the private banking service suite. Io had an challenge transacting from an account that is inactive from their system but active on mine I then needed the funds(MY MONEY) I had transferred into this inactive account. I had to keep pushing Manana for information on options to get my money back and she would only respond when she felt like it telling me the department responsible for this has a turnaround time of 5-7 days ... I expressed my urgency to have access to MY FUNDS only then did she mention she escalated the matter to another department... dead silence AGAIN, I had to probe again on turnaround time for tnis particular department AGAIN got the 5- 7 days. That is when I realized this lady wasnt there to work and I requested to be transferred to someone willing assist me because she had no intention to and requested her surname as expected surname wasnt provided and I was transferred to Bongiwe who only after about 5minutes My funds where in my account, no hassles no pulling of teeth.

Manana either needs training... please note I said training not more training cause she clearly has none or needs to seek employment at her nearest government department where her level of service is tolerable and open the client service post at FNB to a more wiiling individual who will deliver the service we as FNB clients have come to know and expect.