Appalling service from FNB, YET AGAIN

<p>My husband and I have had numerous episodes of poor service with FNB. Two weeks ago I asked that my complaints be escalated to the superior of my private wealth manager & I was told someone would be in contact within a day or two... it is now two weeks later and I have heard nothing hence the next complaint needs to be via social media. My husband had a ********** transaction go off on his account on 21 Dec, he phoned FNB straight away and was told he would be emailed a form to fill in. He completed the form and sent it back the same day that he receiced it. He has now sent 5 emails and nothing has been done to reverse/investigate this transaction. Then tonight the same amount went off his account again. He phoned the 24-hour FNB ***** line and was told nothing could be done till the morning and that only our private banker could help us. This is shocking service and unfortunately it is just one of many experiences over the last year. </p>