Appalling service from FNB Premier banking

Good day FNB Premier banking

Please can someone tell me WHY I must call FNB to sort out a matter that was resolved months ago, your "premier" agent Kgosi refuses to get FNB to call me about a matter that FNB has not resolved. Kgosi says my credit card with FNB is still showing as outstanding, I can assure you it is in fact closed and was paid up in January of this year. I asked Kgosi to have a supervisor call me only to be ignored and told my query was responded to, about an hour later as Kgosi is too busy assisting other clients than myself. Is this a "Premier" Service? I have been banking with you for a long period of time and this is the level of service you provide to me after all these years? I'm absolutely horrified.

Clearance letters were sent by Debt Rescue on the 06th of May 2022 which indicates ALL my outstanding accounts with FNB were settled. I expect a call tomorrow morning to resolve this matter. Kgosi has the cheek to tell me "a dentist cannot make a heart operation though is a surgeon too" at the end of the chat, I am not your friend!! I am a client!!! I expect disciplinary action to take place and I will absolutely be opening a case with Banking Ombudsman. After multiple requests to have a supervisor call me the chat was ended. Appalling FNB, this is absolutely appalling!!