Appalling service from FNB Paypal

Last week on 22nd I did a withdrawal to my bank account from my FNB app. Once again, as with previous months, I did not receive my money within 3 business days as specified. Every month I send my proof of bank account and details of transaction and only then is my payment action. THIS MONTH, again nothing, so I queried more than once. On the 4th business day, they told me it takes 3 days, even though it's been 4 and today, day 5 business day, Iam now being told I must create a new profile before close of business. I am however unable to create a new profile as I keep getting and error stating that a problem was detected and they're working on it!!!!!!! I want my money. Why must I beg for it monthly. My work number is *** REF:***