Appalling service from FNB Life

I contacted FNB Life on 28th June 2021 in order to claim for unable to earn an income on all my policies. I submitted all required documents as requested and have yet to have any feedback from FNB Life claims. I have mailed and called multiple times only to be told my case will be escalated and I will have feedback within 24 hours. We are now in August and I am yet to have any feedback regarding my claim.

On my policy is states should you have any complaints to contact *** however when calling this number it goes to Momentum short term insurance. The agent I spoke to said that she gets calls daily for FNB Life claims clients and this change of number has not been addressed by FNB Life as yet.

I feel this is just delay tactics on behalf of FNB Life and this is not the service they advertise!