RC
Reneilwe C
1 reviews | Active since Jun 2020
08 Dec 2021, 11:34
Appalling Service From FNB
I am so disappointed by the service I am receiving from FNB. I made filled in a payment reversal form on the 25th of November 2021. when I called in yesterday to follow up as I need the money to be reversed urgently. I was told my query was not attended to yet. From the 25 Nov to the 08 Dec it hadn't been attended to.
A call was logged and I was told I should receive feedback in 2 hours. 24 hours later still no help. I called again and I'm told I will receive feedback in 3 days. How is it that FNB is struggling to reverse funds in an FNB account, they don't need to contact Absa or Nedbank. It's within the same bank.
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Reneilwe C's updateReviewer Update
14 Dec 2021, 15:29My query is still not resolved, I have not received any feedback. I was asked to do an Affidavit and write a letter. I did all of that on the 9th, it's the 14th today. No one is saying anything.
I fail to understand why is it so difficult for them to just send my money back. This transaction was with FNB no other bank but still no help nothing.
I fail to understand why is it so difficult for them to just send my money back. This transaction was with FNB no other bank but still no help nothing.
RC
Reneilwe C's update14 Dec 2021, 15:29
Reviewer Update
My query is still not resolved, I have not received any feedback. I was asked to do an Affidavit and write a letter. I did all of that on the 9th, it's the 14th today. No one is saying anything.
I fail to understand why is it so difficult for them to just send my money back. This transaction was with FNB no other bank but still no help nothing.
I fail to understand why is it so difficult for them to just send my money back. This transaction was with FNB no other bank but still no help nothing.