Appalling service from FNB consultants (Tumisang Ntuli and Kabelo Mothupi)

In July 2023, Kabelo Mothupi from FNB advised me to move my Standard Bank homeloan to FNB Homeloans as they had better interests rates and he referred me to Tumisang Ntuli from FNB Home Loans to assist with this. Tumisang Ntuli had told me of the benefits of transferring my Standard Bank home loan and one of them was that I would receive 6000 ebucks upon the first debit off my account. Mind you, I had been with Standard Bank for years and had reached out to them for a competitive rate however Standard Bank y were unable to match. Stupidly, I moved to FNB and Tumisang Ntuli told me that I would only receive my e-bucks soon. The debits went off, I followed up with Tumisang Ntuli but he was not available nor answering my emails since he was good with his commission and me still not receiving any ebucks. I went back to Kabelo Mothupi who advised me that "maybe" I should open a Private Bank account and transfer all my debits to FNB. Even the process of transferring my debits from Standard Bank to FNB was badly managed as debits were going off on two bank accounts because no one actually cared about customer service. Please note the process of transferring debits took FNB a whole 2 months and no care in the world from Kabelo Mothupi in managing his Private Bank clients as he had promised that I will be well managed under Private Bank. I got better service from being a Standard Bank Prestige Banker account holder than being with FNB Private Bank. I was the one following up on Kabelo Mothupi who kept on making promises that he will reprimand Tumisang Ntuli and push him to contact me and issue my ebucks. It has been 9 months and I have met all their demands, transferred my homeloan, moved my debits and all but even now still I have not received my ebucks. I received an email that I do not qualify for ebucks because I transferred late, which by they way was also their fault as FNB consultants were failing to move my debit orders. FNB I want my e-bucks or now I will now take it to the next step. MEDIA!!!