APPALLING SERVICE FROM FNB CONNECT PERSONNEL

I paid up my device now in January 15th 2020 which i had taken up via FNB connect. I called in this morning to ask how do i go about cancelling this contract seeing that its settled. Initially spoke to a consultant who couldn't assist and transferred me to someone else who just hung after i mentioned what my query was about. i called again and spoke to Given, who kept saying he is still checking, never resolved my query either. he had promised that he will call me on my cellphone number *** but never got around to doing so. FNB Connect'service is appalling and to think i can only get queries attended to and resolved via calling and instead get this kind of treatment is so disappointing.