APPALLING SERVICE FROM FNB

I am appalled by FNB's customer service. My Fiancé's business account was opened 6 months ago with all the relevant documents requested from FNB themselves only to discover that his account was frozen by FNB last week Thursday with NO CONTACT at all, no one gave him a call or sent an email stating what they needed from him, they just froze the account... this has now effected our business as we have customers requesting our services and have made payments into his business account not knowing the account had been frozen, this is now effecting not only our business but our family as well as we rely on this business for our well-being.

Documents were requested which were SENT 6 months ago when the account was opened, so we resent the documents last week Thursday already and were told it takes 24 hours to resolve, it is now Tuesday and still nothing has been done about this??? it is highly frustrating.

We have phoned FNB customer service about 40 times just to be told that they will escalate the matter and get management to give us a call to resolve this matter, guess what??? we are still WAITING!!!!!

I have now had enough, we are now taking this matter legally and our lawyers will be getting involved as this is not the first time our bank account was just frozen without any communication from FNB.

We have bills to pay and now cannot do so because of FNB's incompetency.

Be ready for a legal action against you FNB because enough is enough, you have done this too many times to people and it now needs to come to an end.

The lack of service from your side is absolutely disgusting.

When this matter gets resolved I will be changing banks as I will NEVER use your services again.

Also please train your staff how to their jobs properly as the lack of knowledge they have in their workmanship is ****en disgusting and the level of arrogance and rudeness from your staff is appalling too.

Get a MANAGER to resolve this problem today or you will hold accountable all the business and money lost.

This will all be shared on every social media platform as well.