Appalling service from FNB

I have banked with FNB for the best part of 50 years. I'm a Platinum Client that have been offered Private Client status on many occasions. My credit card expired at the end of April 2019. I have called the Call Center 4 times... Experiencing all the frustrations that goes with that. Promises of call backs that just never happen!! Etc etc. I STILL don't have a new card, we are, my husband and I, now planning to move our accounts. This is not the 1st issue, so we have had enough! The inconvenience caused by not receiving my new card is endless. For more info I can be contacted on ********** 047