APPALLING SERVICE FROM FNB !

I've been with Fnb for nearly 30 years but service has been extremely poor. Their consultants are poorly trained because they attended my queries very poorly and unprofessional. Recently l have requested that my salary will be paid at the end of month no more 15th of each month. Also, l wanted to know what procedure do they follow to allocate a banker and nobody could give me an answer. I have been sent from pillar to post in the process wasting a lot my airtime to search for the correct information. When talking to a consultant for nearly an hour and call goes that consultant will NEVER return call. When you call again another consultant will attend to you after hanging for a long time. Request for funds when l paid more on my bond took nearly a month to get feedback because l called them.l didn't write my wife's cellphone number and your consultants didn't bother to call till l investigated after a long time. At some stage l had to travel all the way to their offices and service was poor and cancelled. Your staff are poorly trained and do not have the courtesy to help customers. My 2 daughters will be closing their bank accounts because of poor service meted out to them. l am preparing to leave from your bank in the near future. What is the purpose of this black cards and banker. In my nearly 30 years have NEVER been given advice by any of your bankers. My banker who is Lesego is helpless, never calls, never checks up, when I ask things she never delivers but I pay monthly and service fees for this. what ure doing to us confirms that FNB is rated number 1 when it comes to not resolving customer issues.