Appalling service from business online banking

I have been trying to get a banking profile for a business account. I have sent countless emails with the form and gone to the bank. They say I must email the form and I will get a reference quote. I still have not gotten a reference since the 11th of May and today my Partner emailed and even now no reference code has been sent. We must not make payments but we are unable to get into the business banking profile... Is this HOW YOU CAN HELP US? What a slogan!!!