APPALLING SERVICE- FNB LOANS

I called in to check why my personal loan account was not debited. I had to wait for an hour to eventually get to a consultant. The 1st consultant did all the security checks asked to hold for her to check after holding for some time she then wanted to transfer me to another department where they will supposedly help me.. Explained to her that I have been on the line for some time and that she must just tell me why they haven't debited she was adamant that she has to transfer i told her to call me to transfer instead she transferred me either way before i was done talking. Consultant's name: Rethabile Kotlow i think that what she said because she was hesitant to give me her name. Then got the department that i was transferred to also shared my frustrations that I don't have enough airtime cause i have been holding for long she insisted on security checks again she also put me on hold to check my query my phone cut and guess what no call back.. I'm really disgusted by the service... Consultant name: Kutlwano Dlamini.