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siyanda T
1 reviews | Active since Jan 2017
09 Nov 2019, 08:05
Appalling service
FNB in Cradock, Eastern Cape has no business manager, we were referred to a business manager in Port Elizabeth for help, assistance that is suppose to take a day is taking a week to be concluded. Greatly disappointed by their service.
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Replies (2)
FNB (First National Bank)'s replyOfficial
09 Nov 2019, 09:21Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply09 Nov 2019, 09:21
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
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siyanda T's updateReviewer Update
11 Nov 2019, 15:18FNB promised that I would receive a call within 48hrs from business help desk to resolve my complaint. 48 hrs have passed and have not yet received a call from FNB.
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siyanda T's update11 Nov 2019, 15:18
Reviewer Update
FNB promised that I would receive a call within 48hrs from business help desk to resolve my complaint. 48 hrs have passed and have not yet received a call from FNB.