Appalling service

I have opened a business bank account with FNB almost 5 weeks ago. I was told I needed to send a KYC form to a businessaccountdocs1 email. I have sent the forms 5 times now to that email address and every time I get told FNB has not received it. I have phoned FNB and was told the matter would be raised to a higher level of management and be sorted and approved. To this day I have received no feedback and then FNB has the audacity to call themselves one of the best banks in South Africa.