Appalling service by *********** consultants

I have been going back and forth with FNB Life over a period of over 6months. I've spoken to a number of people telephonically, went into a branch and sent emails but no closer to having my problem resolved. Aside from dealing with *********** consultants, I have received different reference numbers for complaints but when I call to follow up I get told no complaint has been registered/the reference number doesn't exist. Meanwhile money is being deducted from my account monthly because an ***********, nameless assessor who processed my claim did not put a waiver on my account after the claim was approved. Now not only am I being sent from pillar to post but I'm nowhere closer to getting a refund for the deductions made since November 2018. I am irate and thoroughly disgusted at the appalling service I have received from FNB Life. I can guarantee that after this complaint I will once again be receiving an automated reply from "care@fnb" with a reference number (as if they care) and a promise to resolve the matter. I want my money back and this matter resolved once and for all.!!!