Appalling Service and Unresolved Investigation from FNB ***** Analyst Shannon Naidoo

I am writing this to express my absolute frustration with the FNB iDigi Tech, iNterfaceX Risk & ***** department, specifically ***** Analyst Shannon Naidoo. My account has been left sitting in a negative balance, causing severe financial distress and bringing my essential daily operations to a complete standstill. Despite sending multiple emails explaining the urgency of my situation, all I receive are generic, open-ended responses stating that they "will continue with the investigation" with zero actual timelines, updates, or resolution. It is completely unacceptable for a bank's forensics and risk department to freeze or leave a client's funds inaccessible with no clear communication, especially when it creates an immediate emergency. Sitting back and ignoring the real-world impact of a stalled investigation is gross negligence. I demand that a senior manager from FNB Risk and ***** contact me immediately today to provide a definitive update on my file and release my funds. I cannot be left stranded by a department that is supposed to protect consumers, not incapacitate them.