APPALLING SERVICE - AND FAILED SYSTEMS!

For the past 10 months or soo I have been trying to downgrade my account from Premier to another account with zero success. In the process I've moved my account to Nedbank and Im still paying for the Premier account were I'm getting zero benefit2, NOT EVEN 1 SLOW LOUNGE ACCESS . When I tried to close the account I told that I have to keep my account open because I took out a device and the device has to be paid from an FNB account WHAT NONSENSE. soo I'm paying double (device (370) plus the fees (400)). SOUNDS LIKE A **** IF YOU ASK ME!I am soo tired of FNB its all talk an no action. I don't even want to talk about the device story I cant even see how much I'm owing, I logged this request ages ago. FNB staff and are very ***********! And there is nothing to rave about their service....its appalling!