Appalling service.

I have been trying to resolve a query on my Revolving loan account since January 2025. I have been sent to so many different departments and literally spoken to more than 25 different people. I have written emails called the given numbers and used secure chat to try and resolve this matter. I have even visited a branch and still I have had NO FEEDBACK. I have been a customer of FNB for the last 25 years and am extremely disappointed in the service. NO ONE wants to make the effort to even point me in the right direction or help me. My next step will have to be to lodge a complaint at the OMBUDSMAN