Appalling service

I received an sms on 13 October 2022 stating that my account has been handed over due to non payment, with no reference. Today (14 October) my business partner received the same message with reference ***.

7 October 2022 YOCO tried processing a payment of R502.36 but it was unsuccessful as the account was already closed. I am highly disappointed in FNB as myself and business partner had not received any notification prior to this.