Appalling Service!!!

I am disappointed, angry and defeated by the manner in which they have handled our matter.

I was ****med by a travel agent (Levin Travels (Pty) Ltd) in August 2022 and we were meant to travel on 2 September 2022. We were a group of 4 ladies destined to travel to Turkey Istanbul and we realised that we were ****med a few days before we were due to travel. Our travel agent holds his business accounts with FNB and we followed the prescribed procedure to report the incident in an attempt to get the money refunded by the agent. FNB froze his accounts pending investigation, and the matter was assigned to an internal investigator.

Because the matter was reported through our respective banks we only received an update from our banks and we were told that FNB can do nothing about it because the said agent had no money in the account in which monies were paid. We then attempted to report the matter directly to the investigating officer at FNB who was directly responsible for this investigation. It has been almost 2 months and we have received no response from FNB, not even feedback on how the case is going.

Evidence was supp**** to FNB where in which we were proving our claim. FNB has not even bothered to try and figure out how to get our funds back from Levin Travel (Pty) Ltd.

It is disappointing that a huge financial institution such as FNB, with a reputation to uphold could treat such a matter with no interest whatsoever. Even the staff who are handling the matter are just no interested and are not sympathetic and continue to pass the buck to their colleagues. I have emails and documents to support my claim. ********** activities are taking place using accounts held in FNB and they are not interested in resolving this matter and making sure that we are refunded by this ********** travel agent.