Appalling service

I have to say that I am absolutely disgusted with the sheer incompetence and lack of service from FNB. After almost a month of running around in circles with them I logged a complaint. I got the following

FNB General Complaint ref *** been sent to Digital Banking - Online Banking ***. A consultant will contact you within 24-48 business hours.

to which no one got back to me. Come to find out when I called in today to find out what was going on that someone had falsely entered into the logs that they had gotten hold of me and sorted the problem out yesterday! And when I try calling in again to complaints department I get put on hold and somehow wind up in the ***** department!!

Please understand this is a very watered down version of events. It extends far further and becomes far worse.

I am absolutely disgusted FNB