SB
SHAFIE B
1 reviews | Active since Aug 2013
06 Jun 2020, 21:50
Appalling service
Appalling service - bought a cellphone on their online store as a birthday gift for my daughter which was on 6th June and only to be advised 3 days later that there was no stock. Too late for me to make alternative arrangements.
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SHAFIE B's updateReviewer Update
12 Jun 2020, 07:50SHOCKING RESPONSE - i did receive a call from an agent and not from anyone senior as i requested. i guess its beneath a manager to talk to an aggrieved client. i was not told that the call was in response to this complaint. As far as i am concerned, no one as yet has called me regarding this complaint.
No real effort to find a way to appease me. i was offered another more expensive phone with no special discount or special treatment for inconvenience caused. I get it -FNB do not care about that sort of thing. it is the "take it or leave it attitude". DISGUSTING
No real effort to find a way to appease me. i was offered another more expensive phone with no special discount or special treatment for inconvenience caused. I get it -FNB do not care about that sort of thing. it is the "take it or leave it attitude". DISGUSTING
SB
SHAFIE B's update12 Jun 2020, 07:50
Reviewer Update
SHOCKING RESPONSE - i did receive a call from an agent and not from anyone senior as i requested. i guess its beneath a manager to talk to an aggrieved client. i was not told that the call was in response to this complaint. As far as i am concerned, no one as yet has called me regarding this complaint.
No real effort to find a way to appease me. i was offered another more expensive phone with no special discount or special treatment for inconvenience caused. I get it -FNB do not care about that sort of thing. it is the "take it or leave it attitude". DISGUSTING
No real effort to find a way to appease me. i was offered another more expensive phone with no special discount or special treatment for inconvenience caused. I get it -FNB do not care about that sort of thing. it is the "take it or leave it attitude". DISGUSTING