Appalling Service!

Once again FNB has totally dropped the ball & demonstrated appalling customer service. My husband phoned this morning to open a savings account for our son linked to his profile & next minute an account was opened on my profile! I have spent the better part of the day making & receiving calls from FNB trying to get this issues resolved to just be pushed from one person to the next with no one knowing how to resolve it! It is totally unacceptable & I would argue ******* to open an account on someone's profile without their permission or instruction & now they don't know how to remove it! I am supposedly a premier client but after this experience I would rather move both mine & my business account elsewhere to a bank that actually knows what's going on!!