Appalling service

I received the worst service trying to open a share investor account with FNB. I initially app**** for the account in February, only to be told in May after I had called that there was no instruction given to perform the transactions required. I was then assured by Chandree Sasman that the problem was rectified and that than a Sumendran Naidoo, an Admin Manager would call me - I am still waiting for his call. I called the line again today to query the status only to be told that the account was closed. This is the most pathetic service I have ever received. I need this problem to be rectified urgently or please can you close both my accounts with your organization with immediate effect.