Appalling Service

It’s so disappointing to know that you a customer but have no voice, you get transferred and shirked of when you are trying to resolve issues not created by yourself but rather a bank that you have been loyal to for 20 years. I am still waiting anxiously for my phone calls to be returned by the FNB ***** department and worse is realizing that the ***** department does not take our complaints seriously, and their slogan “How can we help you” is an absolute disgrace, cos you very far from helping your customers. Maybe start by answering your calls, using more empathy when dealing with your customers and by just doing your job. We pay exhorbant fees and we have less rights than the ********s hacking and cloning cards!!!! How sad