Appalling Service!!!!

I am so frustrated!!! I have a loan with FNB which is paid via debit order each and every month, however this month the debit order came out on the 29.08.2020 but my loan account has not been updated so I thought it was because it was weekend its gonna update on a working day so I waited until Monday to see if there was a change but still no update I went on secure chat and they gave me the number *** to call which I did, after speaking to several advisors who were unhelpful one of them said I should allow until Thursday to see if the money clears out on the loan page but still it didn't update so I called in today and they transferred me to collections and gave me number *** should we get cut off so I waited on queue for almost 20 minutes to speak to an agent after confirming my details the agent asked me to hold and never came back until the line cut off, I tried calling back again waiting 15 minutes then the line goes silent and then I'm back to the greeting IVR, I hung up and called again and waited 15 minutes and then again the line went silent only to find out this time I've been rerouted to a business department!!!! This is so appalling because the 1st time I have a problem with my account and I'm given a run around.And on the other side I made a claim because I got retrenched and I kept getting emails saying I need to send documents which I already done on the 07.08.2020 and when I called about this they said I should ignore the emails however my claim on the app is showing closed now, like what happend to FNB's efficiency. I am very disappointed because I never thought FNB would treat it customers like this!!!