1 reviews | Active since Mar 2017

24 Mar 2017, 07:45

Appalling service

<p>I've recently migrated to FNB and I've received nothing but very poor unprofessional service from the staff. They are unhelpful. And don't even reason well. The service is Appalling. I had to submit a proof of residence. I was at the bank since 14:30 and was only helped at 17:30. I completely regret the decision of switching to them. The service is disgusting. They don't treat their clients with courtesy. The staff would rather have chats and bite their time until end of day instead of attending to their clients. Very disappointing. I'm being kind wI think one star. They deserve a negative scoring </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Mar 2017, 08:12
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)