Appalling service

Never have I been met with such incompetency at a bank level. I contacted the bank regarding a *****ulent transaction I detected on my account on the 9th of March and to date. No one at the bank can give me feedback regarding my case. I have been on the phone with the bank for 3 hours each time I called, been sent from ***** department to Aspire account, to Online Banking, back to Aspire, then assigned an investigator who is now not replying to my emails and lastly to FNB Care. None of these departments have assisted me, that money hasn’t been returned to my account.

My issue is that if it’s a bank that looks after my salary tomorrow one could wake up to a disappeared salary and a very nonchalant bank who actually does not give a damn about their client, their well being or their money. On two occasions I have had FNB squander my money.

Should you find a chance. Consider other banks

This is my complaint reference ***. This is second case refere *** after showing the bank my matter was never resolved they decided to log a new case on the 17th of March, even that reference has been removed on banking ***** history.