Appalling 'service'

My complaint lies with FNB life, who stubbornly refuse to process my claim for cover to be activated on a policy I took out when I app**** for a personal loan. I have been trying to have this done since I lost my job in March due to Covid-19. FNB have long since confirmed that my application is valid. I received this e-mail on 08/08: Good Day Thank you for contacting FNB Life. Your e-mail has been received and will be attended to soonest. Our business hours are Monday to Friday between 08h00 and 17h00 and Saturdays between 08h00 and 13h00. Regards FNB Life - Policy Administration. I have no idea when ‘soonest’ is. Certainly not a matter of months, which it has already been. Years maybe?