Appalling Service

I app**** for a loan online on Sunday 07/07/19 and called in on Monday 08/07/19 to verify my app was received and in order. I spoke to a consultant confirming my app being approved and pending payout. Today 09/07/19 I called in as no payment received, but was advised my app was pending being declined and need to wait. I had already committed to a payment based on initial approval. FNB was still processing app on my old salary even though i sent my latest payslip and i was advised it cannot be updated my income is system generated and credit approval is not income dependen, really now? I want my call details from yesterday, need to send this to the ombudsman.. I called so many times , was promised call backs, i did another app and even uploaded my salary advisory and till now nobody could assist. i was given false information and was just being pushed from pillar to post. Pathetic service for a premier customer.