APPALLING SERVICE

I’m not one to complain easily but I now find myself at my wits end. I recently upgrade to a private client acc & took out a cc, my banker explained her purpose on my journey & also told me who can help on my day to day banking needs, I follow the right channels, go into my app & ask for help only to be told by the person that I should call my private banker, it was a simple request but she said no I can’t help you, the system doesn’t allow it, mind you I have been helped on my service suite before, but seems like now it’s a no go. I tweet the rbjacobs send me query via dm, he responds via a tweet I ask him to check dm, silence, no assistance no further response nothing. I’m paying bank fees, I’m upholding my part of the bargain & yet fnb is trying to frustrate me as much as possible ke by treating me like ****. I’m exhausted I don’t even want a silly apology, I just want you to know that your service is appalling & there’s no words that will fix it. Do better & be better, I already enquired on discovery bank & things like this make a move even easier to do because I’m clearly not appreciated