Appalling Service

I have been an avid supporter of FNB, so much so that in my business I have endlessly advised my clients to bring their business and personal accounts over to FNB.

On Sunday the 8th of January 2023 I purchased goods from an online store that I believed to be legitimate, I put in my debit card details and made the purchase only to find out the site was **********, I contacted FNB and advised what had transpired. Here I am on the 23 of January 2023 the person has taken my money, after hearing my concerns google has marked the site as deceptive but as YET no feedback from FNB, I have over 7 different case numbers because each person I speak to tells me to complete a separate form and to go through to another department.

Again today I tried to follow up with no luck. It's sad to know that FNB has now fallen to the same standards as other institutes.

As I am writing this I have been on hold for the 3 times today going on to 25 min waiting to speak to another agent who will probably divert me to another agent who still will have no answers for me.

So in closing. Please be very careful as to whom you choose as your banker it's always that one situation that will show you if they are worth the bank fees they charge you monthly.