APPALLING SERVICE!

It recently came to my attention that FNB has been making unauthorized debits from my cheque account since 2014.

I called in and cancelled the policy and was advised that they would request the audio file in which I supposedly accepted the policy.

I was later advised that the audio file could not be located and that they would follow up again and eventually FNB confirmed that there was no audio file and as such the premiums would be refunded.

Throughout the entire process, I must have made about 2 dozen phone calls to FNB because that was the only way I would get an update.

Eventually an amount was refunded but when I requested the a breakdown of the amount it could not be provided immediately.

I later received an apology email because the amount which they refunded was incorrect - It should have been approximately R730 more than what was refunded!

It has been two weeks since receiving the apology email and the second amount has still not been refunded.

I have of course followed up during this period and been given more empty promises .

I was first dealing with Zandile Xhoza then Zoliswa Liwela then the team leader (whose name I cannot remember) then Roberta.

The service is absolutely appalling!

I would like a clear statement of account showing how the refund amount was calculated (because the one which I eventually received with the apology email appears to be incomplete) and I WOULD LIKE ALL MY MONEY REFUNDED!

Thank you!