1 reviews | Active since Oct 2016
APPALLING SERVICE
I have emails about 50 times in the last week looking for assistance to activate my credit card online, I have emailed the exact same email addresses that were not assistance to me the last time, was only after I complaining on hello peter did they pull get off their lazy asses and assist me. Its absolutely appalling that one has to first of all send 50 emails them complain on social media before the lift a finger to assist a person. Its an absolute DISGRACE! SIS SIS SIS SIS FNB! SIS
Good day Lillian Saunders,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lillian Saunders,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)