appalling service
On Friday 2 March I app**** so that my overdraft facility on my FNB credit card account to be enlarged. The application in the Somerset Mall branch went through with no signs of being denied..
Nothing has reflected in my bank account. Yesterday I did another application via the app. Also, it went through. Only today when I went to chat online, the person told me it was denied. I have lost 2 weeks where I could have arranged something else. This is appalling service.
Good day Nico Boshoff,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Private Clients for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nico Boshoff,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Private Clients for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)