Appalling service
I requested for a new ban card on the 8th of December. I was promised by their courier service that I would have my card by the 18th of Dec latest 19th of Dec as I would have to go home. Today I call the courier service and the guy tells me my card was booked for the 22nd Dec for delivery. When he indicates he will inquire about my card, he actually hangs up. Calling FNB was useless as well, as they all shift you from one person to the next because you apparently called the incorrect department. Utter nonsense and idiots the whole lot of them!
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)