Appalling Service

I am utterly disappointed with First Rand's Deceased estate department. After initially requesting that the branch (to which the sandton branch falsely claimed they did) send the email for closure and transfer funds into the estate account, I found out weeks later after not receiving the funds the the branch did not action the instruction. I then had to send the email myself. When the transfer had to to take place, I was told the estate account is now dormant and has to be reactivated (the expected funds were not transferred after all). I went to the same branch to reactivate the account. Now I am told that the process needs to go for re-approval from scratch! Totally shocking service.