Appalling service

On the 23rd of April 2016 at 11:55 I waited for something like 21 minutes to be attended to by a very rude consultant who couldn't give me an explanation as to what's happening to my card,my account was changed from Smart account to cheque account and I was advised to pick up my card after 4 days and today I get there no one knows what's happening apparently there was a system issue however the consultant I spoke to in the call centre when another branch consultant called to ask for assistance the idiot said there was a delivery issue now I'm confused I'm livid now I trust the bank with my details and my money it doesn't matter how much money I bank I'm still a client and should be treated with respect.The consultant in the call centre was instructed to cancel the card but there were 2 cards cancelled yet my knowledge is of one card and no one could answer that still funds for the card billing were processed without my authorization or approval and Connie the most *********** bank manager I've dealt with had an attitude rolling eyes on me when I'm demanding an explanation I'm being inconvenienced with the funds apart from that I left without knowing where the card is. FNB *****