APPALLING PATHETIC SERVICE FNB

I am fed up and highly frustrated with FNB and the personal banker. I have now been given 3 new cards. Each one issued in a span of a month had problems. The first one allowed a transaction without me inserting the card, tapping or even putting in a pin! How dangerous is that! I reported it. It was then blocked. The second card was also blocked because the chip was not working. Now the third current card issued... comes as a debit card and wrong name!!! What the hell!!!! The inconvenience is unbelievable! Fnb melrose tells me the cheq and debit cards are the same! What???? He needs to be swiped instead of inserting and is ALWAYS declined. CHIP NOT WORKING AS THE ERROR. Can you ever get anything right!! As for the personal banker is no where to be found for a private banking client! This is HOW YOU CAN HELP ME??!!! If anything happens to my account in any way or means I am holding FNB FULLY RESPONSIBLE as my card is being swiped multiple times to go through! I have to keep checking that I only paid once!!! This is too stressful!!