Appalling New Client Service

I app**** for a business account online. I called FNB to inquire about my online application. The fist guy who took the call was rude and talked over me, he was intolerant to me asking questions for clarity. I eventually had to inform him i think he is being bad mannered and asked him to put me through to adifferent helpdesk agent, he said that is not allowed. I dropped the call and redialed hoping to get a new person, i got a person who identified himself as Conrad(but im almost certain it was the same guy as the first, exact same voice). I asked this Conrad if he could put me through to the team leader because i have a complaint and this Conrad informed me his not allowed to put me through to the teamleader. I asked why not but he too just kpt talking over my voice, insisting to deal with my complainthimself. I was flabbergasted that this type of unprofessional conduct can come from FNB business banking. Im thinking of rather taking my business elsewhere.