Appalling lack of service

I am normally an advocate for FNB as I feel like they are such an amazing bank, but I must say that I have really had a change of heart regarding this as the service or rather lack of service I have been experiencing over the past couple of weeks have been so disappointing.

I have been having trouble transferring money from one of my account and first made contact on 31st July regarding this matter. I was asked to complete and return some forms which I did on the same day. By 05th August I still have not had any sort of reply and I sent a follow up email and also sent a query via the website (Query ***). Today is the 11th August and still nobody has bothered to provide me with any feedback or reply to any of my follow up email.

I was told this morning to call the following number *** which I did and to my surprise I got a "The subscriber you have dialed is not available". How is this even possible for a business number at 10:30 on a Tuesday morning???

No replies to my emails, unable to get through to the numbers provided, how am I supposed to get assistance with my query cause at this stage I am beyond frustrated.