Appalling FNB connect service

It is appalling the type of service I got the last 2 days from FNB connect call center. My data just disappeared and when I called the call center and spoke to Tsepo he advised me that it would take 24 to 48 hours for me to get an answer as this matter is handled by their admin department. I then told him that I cannot wait for that long as I work with this data. I then asked for his manager and I spoke to Michelle she advised me that she will escalate the matter to admin and prioritize it, which she did… I then got a call from Radelani from the admin department which I also believe doesn’t have a clue in what is happening there but I explained to him what happened, told him that I want detailed billing of my account. He advised me that he will do that this was yesterday 29/11/2018. I call in again today because I have not received the feedback. I have to call the call center because Admin department doesn’t have a contact nr, no one there has a clue what I’m talking about. I get put on hold for about 15 min and the call is dropped, I call in again and the agent I speak to needs to consult with the manager which is Michelle every time I ask a question because she is unable to give me answer. So now I’m getting frustrated because Michelle is not thinking let me handle this call because this is really pushing this client to his limits. All that I hear in the background is what she is telling the agent to tell me.

With that said I requested that they put me through to Rabelani’s manager and yes you guessed right they can’t put me through because he works in admin. For crying out loud where is he going to call me from. Is he going to send me smoke signals in order to communicate with me. So the person that is handling my query is un-contactable, your staff in the call center has no knowledge and are unable to assist with queries. And above all no one took the initiative to say Mr Davids apologies for the inconvenience give me and hour let me see what I can find out for you, will get back to you sir… Not once, the only thing I hear is sorry but it’s with Admin.

Oh oh wait before I forget they tell me that they are requesting my billing from Cell C because they use their network… I ported from Cell C to FNB because of the pathetic service and to my surprise I’m still with Cell C. Guess the joke is on me.

I will definitely be moving my business to real network provider, you guys are a joke.

For whoever will respond to my complaint my reference nr is 108488.