Appalling customer service:FNB Fiduciary, Wealth & Investment

I am absolutely livid and appalled by the way FNB treat their clients. To cut a long story short. My late mom unfortunately held her will with FNB and naturally I decided to commence with them as my executor (March 2020), WORST decision ever. To date, my late moms estate has still not being finalised, they are upholding funds that are due to me that could assist me to pay up the loan I took 3 years ago to this regard.I send emails on a daily basis begging for updates and no one responds, if there is a response I am told the account has being given to a new personnel. The Manager Yasmin Basha is never available to take calls and promises to give feedback to no avail. I have being EXTREMELY patience and civil with them but this is now beyond incompetency. Yes closing off estates take years but as sole beneficiary this is now pure disrespect and unacceptable considering I had to take ownership for almost the entire activities they should’ve performed as they were lagging behind for each and every process. I hope this post will reach out to someone there that can help redeem their customer service’s integrity. My account may be least on their to do list based on the value of the estate but non the less I am a client that has a right to at least feedback as I have paid the organisation, IN FULL, to provide a complete service!