Appalling customer service from FNB

Have been banking with this bank for over 30 years -- Am in the process of reporting them to the ombudsman for the second time for appalling banking practices and complete lack of customer service While I understand that things have moved on a lot since I first joined ---I am not an idiot although one gets treated like one I don't think one single query has been resolved to my satisfaction in years Specifics would take me all day but at the moment I have four unresolved queries with the bank Using their app -- secure chat -- email and telephone to no avail And more dangerously one gets incorrect information and different information depending on what tool you use I don't think I have spoken to anyone in years who sounds like they know what they are talking about It is either an automated reply or someone who has to refer to their supervisor before they can send an email! This is clearly someone who has no banking experience! I would never recommend this bank to anyone ever and if their was any point in moving I would -- all banks treat their customers in the same way these days