"Appalling Customer Service Experience with FNB

I recently attempted to close an overdraft facility with FNB, but the experience was nothing short of **********. The chatbot that answers calls consistently redirects you to the wrong department.

To make matters worse, the consultants I spoke to seemed utterly clueless about basic customer service principles. I was bounced around to multiple departments, receiving zero assistance throughout.

FNB's customer service has left a sour taste in my mouth. It's unacceptable for a financial institution of their caliber to provide such subpar support.